Comprehensive support and further development of a worldwide rollout including quality assurance and project communication.
Starting position and objective
- On-going rollout of digital assets and new roles and new roles as part market- and cross-distribution program to improve the customer experience in 27 markets
- Execution of the rollout in the start-up phase via a general contractor with a complex subcontractor structure. It is to be examined to what extent the responsibility can be handed over to the markets after the completion of the first rollout phase
- In addition, transparency about the progress and quality of the ongoing rollout towards management and other internal stakeholders is to be created
Approach
- Further development of the rollout concept after completion of the HQ start-up support, incl. Analysis of service provider contracts and responsibilities (HQ / market level)
- Conception of a KPI for transparent reporting regarding the global rollout progress and management communication, as well as for implementation and establishment of the appropriate tool
- Conceptual development of Quality Assurance measures and tools to track rollout quality
- Research and evaluation of suitable measures for project communication
Results
- Rough concept for the post-rollout, including options for action and derivation of measures
- Comprehensive KPI reporting tool for the automated preparation and presentation of rollout KPIs
- Concept for project and successful communication for the target groups HQ, markets and dealers