Processes
Processes must always meet new requirements. The changing market conditions require a constant review of existing business processes in terms of their efficiency and effectiveness. By optimizing existing processes and designing future-oriented target processes, costs can be reduced, quality increased, time reduced and productivity increased.
Based on our experience, we possess an excellent know-how in inclusion, optimizing and designing processes at HPP in order to provide your company with the decisive competitive advantage. We offer a diverse range of services, ranging from the optimization of the value chain to customer contact.
Service portfolio
- Inclusion / Documentation
- Process optimization (management and support processes, customer contact, CRM, added value)
- Business process modeling
- Workshop processes
- IT / Technology processes
- Sales processes
- Parts / Logistics processes
- Marketing / Management processes
Trending Topics
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After-Sales of the future
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CONTACT
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References
Definition of an IT development process
To improve customer satisfaction, we have developed and rolled out a customized IT development process.
Further development of retail processes
Taking into account new sales initiatives and multi-channel requirements, we have further developed the retail processes with a focus on sales for our customers.
As part of a pilot, we analyzed the contribution to success and the feasibility of new processes and prepared Solution Packages in a practice-oriented manner.
Analysis sustainability of workshop processes
For a German automotive manufacturer, we analyzed the sustainability of the workshop processes rolled out more than ten years ago and derived recommendations for management.
Rollout of a standardized workshop process
For an automotive manufacturer, we successfully rolled out a standardized workshop process in eleven European countries.
Process harmonization as part of business integration
As part of a company integration, we have analyzed the processes of the customer processes, defined concrete change requirements and harmonized the processes of the companies to be integrated.